Terms & Conditions

1. About these terms

These terms govern your use of Take Bookings Now ("the Service"), which provides online booking software to businesses. By registering an account you agree to them.

Take Bookings Now is a trading name of Take Orders Now LTD, a company registered in England and Wales under company number 16869591. Your agreement is with Take Orders Now LTD, and references to "we", "us" and "our" mean Take Orders Now LTD.

In these terms, "you" means the business subscribing to the Service, and "your customers" means the people who book appointments with you through it.

2. Your account

You must give accurate registration details and keep them up to date. You are responsible for activity under your account and for keeping your login details secure. We strongly recommend enabling two-factor authentication.

Registering does not automatically activate your account. We review each registration and will tell you by email once it is approved.

3. Free trial

Approved businesses receive a 14-day free trial. The trial begins on the date your business is approved, not the date you registered.

No card details are required for the trial. When it ends, your access to the paid functionality pauses until you activate a subscription. We do not delete your data when a trial ends.

4. Subscription and payment

Subscriptions are billed monthly in advance. There is no minimum term and no contract — you may cancel at any time, effective at the end of your current billing period.

The price you pay is the price agreed when you subscribed. It is recorded against your account and does not change automatically if we change our advertised prices.

5. Changes to your price

We may change the price of your rolling monthly subscription. If we do:

• We will give you at least 30 days' notice by email before any increase takes effect.
• The notice will state your current price, your new price, and the date the change applies from.
• You may cancel at any time before the new price takes effect and you will not be charged it.

We will never increase your price without notifying you first.

6. Your customers' data

You are the data controller for your customers' personal data. We process it on your behalf as a data processor. You are responsible for having a lawful basis for collecting it and for handling requests your customers make about it.

Your data is kept logically separated from every other business using the Service, and no other business can access it.

7. Taking payments from your customers

If you enable online payments, you connect your own payment provider account. Payments from your customers go directly to you — we are not party to them, do not hold your customers' funds, and take no commission from them.

You are responsible for your own refunds, chargebacks, and for complying with your payment provider's terms.

8. SMS

SMS is an optional paid add-on, purchased as credits. Credits are consumed when a message is sent. Delivery depends on mobile networks and cannot be guaranteed. Credits for messages that fail to send are returned to your balance.

Credits are non-refundable and have no cash value.

9. Acceptable use

You must not use the Service to send unsolicited marketing, to store unlawful content, to attempt to access another business's data, or in any way that disrupts the Service for others.

10. Availability

We work to keep the Service available at all times but cannot guarantee uninterrupted access. We may carry out maintenance, and will give notice of planned downtime where reasonably possible.

11. Suspension and termination

We may suspend or terminate an account that breaches these terms or that has an unpaid balance. We will tell you why. Suspension does not delete your data, and you may request an export of it.

You may close your account at any time.

12. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded. We are not liable for lost profits or for indirect losses arising from your use of the Service. Our total liability in any twelve-month period is limited to the subscription fees you paid in that period.

13. Changes to these terms

We may update these terms. Where a change materially affects your rights we will notify you and, where appropriate, ask you to accept the new version.

14. Contact

Questions about these terms: [email protected]