How to set staff hours, lunch breaks and holidays

Go to Settings → Opening hours. Switch each day on or off and choose the times. The times are your local time, exactly as a customer will see them, so British Summer Time takes care of itself.

If you shut in the middle of the day, or open again in the evening, switch on Closes in the middle of the day and add the second set of times. Nobody can be booked outside these hours, whatever their own hours say.

Under What you offer → Staff, add each person. Their name, job title, photo and a line about them appear on your booking page, so a customer can pick "Priya, Colour Specialist" rather than a name they do not know.

Somebody who works for you but takes no appointments, like a receptionist, can stay on the list with Customers can book with them switched off. On the Services tab, tick only what each person does, so nobody books a colour with the stylist who only cuts.

Open the person and go to the Working hours tab. Tick the days they work and choose their start and finish. Copy to the other working days saves setting the same times five times over.

Only times the business is open are allowed. If somebody works mornings only, give them 09:00 to 13:00 and the afternoon simply is not offered. For a split shift, like 9 to 1 and then 5 to 8, use + Split shift.

On the same tab, under Recurring breaks, choose Add a break, pick the day, the start and end time, and give it a name like Lunch. Add one for each day it applies.

A break blocks any appointment that would run into it, not only ones starting inside it. With lunch at 13:00, a two-hour colour cannot be booked at 12:00. Each break belongs to one person, so Chloe's lunch does not close Erin's afternoon.

On the Time off tab, choose Add time off. Pick the type (holiday, sickness, training, blocked time or other), when it starts and ends, and a reason if you want one. Nothing can be booked with that person in that time.

Put holidays in as soon as they are agreed, especially the summer ones. If your booking window is 90 days, customers can already see August in May. Time off stops new bookings. Anything already in the diary for those dates stays put, so check the diary and move those appointments yourself.

Open Diary and switch to Day. Each person has their own column, and breaks show as shaded bands, so you can see at a glance that lunches are where you meant them.

Then open your booking page on your phone, choose a service and a person, and look at the times you are offered on a day you know well. If a time you expected is missing, it is almost always one of three things: the person's hours, a break, or a service that is longer than the gap.

Staff do not need to sign in to be booked. If someone should see the diary on their own phone, go to Settings → Team & logins and choose Invite someone. Pick their name to join the login to the person already in your diary.

Choose what they can do when you invite them. Staff can be limited to seeing their own bookings, while a manager can see everything.